Privacy Policy

By using the Platform, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

This Privacy Policy applies to the Platform operated by Australian Christian Business Awards. It covers the public website, account registration, portal access, nominations, member or business listing features, event-related forms, billing features where applicable, and related communications.

If you have questions, requests, or concerns about privacy or personal information, please contact us at:

info@australianchristianbusinessawards.com

Depending on how you use the Platform, we may collect personal information including:

• account details such as your name, email address, phone number, organisation name, and login identifiers;
• nomination, application, or submission details such as information you provide about yourself, your business, ministry, team, or nominee;
• business listing or profile details such as business name, category, descriptions, website, logo, email, phone number, city, state, country, and social media links;
• event, sponsorship, or registration details such as organisation details, attendee information, package selections, and related correspondence;
• membership and billing details such as selected plan, subscription status, renewal dates, invoice references, customer identifiers, subscription identifiers, and checkout history where paid services are offered;
• communication data such as email delivery records, enquiry submissions, support requests, and transactional notices;
• technical, authentication, and security information such as IP address, browser type, device information, session data, login activity, and service logs made available through our systems or providers.

If you submit content for a public listing, nominee profile, winner profile, sponsor recognition, testimonial, or similar public-facing feature, the information you choose to include may be visible on the Platform.

Public information may include:

• business or organisation name;
• category or award category;
• profile descriptions;
• website and social media links;
• logo or image;
• contact information you choose to publish;
• city, state, or country;
• publication date; and
• membership, sponsor, winner, finalist, or related recognition indicators.

You are responsible for ensuring that any information you submit for public display is appropriate for publication and does not include confidential or sensitive information that you do not want made public.

We use personal information to:

• create, authenticate, and manage user accounts;
• receive, review, and manage nominations, applications, submissions, listings, and enquiries;
• allow users to create, edit, publish, and manage profiles or directory listings;
• process subscriptions, billing events, renewals, cancellations, event registrations, and related account entitlements where applicable;
• send transactional communications such as confirmation emails, payment notices, account updates, and service messages;
• operate, secure, troubleshoot, monitor, maintain, and improve the Platform;
• administer awards programs, events, promotions, partnerships, and community initiatives;
• enforce our Terms of Service, investigate misuse, prevent fraud or abuse, and comply with legal obligations.

We may share personal information only where reasonably necessary to operate the Platform, provide services, process payments, communicate with users, or comply with legal obligations.

Depending on the services in use from time to time, we may share information with providers that help us with:

• website hosting and infrastructure;
• authentication and database services;
• payment and billing processing;
• email delivery and transactional communications;
• event registration and ticketing;
• analytics, security, and fraud prevention;
• professional advice, administration, and business operations.

We may also disclose personal information:

• to advisers, contractors, and service providers acting on our behalf;
• where required by law, regulation, court order, or lawful request;
• to regulators, law enforcement bodies, or government agencies where legally required;
• in connection with a business restructure, transfer, merger, sale, or similar transaction.

We do not store full payment card details on our own systems where payment processing is handled by third-party payment providers.

The Platform may use cookies, local storage, session storage, and similar technologies that are reasonably necessary to operate the website and related features. These technologies may be used to:

• keep users signed in;
• maintain secure sessions;
• remember basic preferences;
• support forms, account access, and core site functionality;
• improve security and performance.

If optional analytics, advertising, or tracking tools are added in the future, this Privacy Policy may be updated to describe those technologies and any choices available to users.

We retain personal information for as long as reasonably necessary to:

• operate and administer the Platform;
• maintain account, nomination, event, billing, and business records;
• provide customer support and respond to enquiries;
• resolve disputes;
• enforce our agreements; and
• comply with legal, regulatory, tax, accounting, and record-keeping obligations.

When personal information is no longer reasonably required, we may delete it or de-identify it, subject to our legal and operational obligations.

Some of our service providers may store or process personal information in countries other than the country in which you are located. By using the Platform, you acknowledge that your information may be transferred to and processed in other jurisdictions, subject to reasonable safeguards and contractual protections where required by applicable law.

We use reasonable technical and organisational measures to protect the personal information we hold, including access controls, service-provider security features, and other reasonable safeguards.

However, no method of transmission over the internet, and no method of electronic storage, is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.

Subject to applicable law, you may have the right to request that we:

• provide access to the personal information we hold about you;
• correct inaccurate, incomplete, or outdated information;
• delete your account or certain personal information;
• restrict or object to certain processing activities; or
• provide information about account, transaction, or billing records.

We may need to verify your identity before acting on a request. We may also retain certain information where required for legal, accounting, contractual, security, fraud-prevention, or record-keeping reasons.

To make a privacy request, contact us at:

info@australianchristianbusinessawards.com

The Platform is not intended for children under 18, and we do not knowingly collect personal information directly from children under that age. If you believe that a child has provided personal information to us, please contact us so we can take appropriate steps.

The Platform may contain links to third-party websites, portals, payment providers, ticketing services, social media platforms, or partner sites. We are not responsible for the privacy practices, content, or security of those external services. You should review their privacy policies separately before providing personal information to them.

We may update this Privacy Policy from time to time to reflect changes to the Platform, our service providers, legal requirements, or our information-handling practices. Any updated version will be posted on this page with a revised effective date.

Your continued use of the Platform after an updated Privacy Policy is published indicates your acceptance of the revised policy.